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Shipping & Returns

Shipping & Delivery

Even though we are a website, and we function 24x7, recipient business hours are from 1000 to 1900 hours Monday to Friday. All orders will be prepared and dispatched within 2 working days of placement of the order with our preferred carriers. Even though delivery time is stipulated and not in our ultimate control, we expect the customer to receive the ordered product within 3-5 working days of dispatch.

 

Security

We endeavour to keep your Personal and Sensitive information secure, up-to-date, and accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal and Sensitive Information given to us. Therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same, and (ii) enable you to review and edit the same.

 

However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.

Damaged or Defective Products:

In the unfortunate event that you receive a damaged or defective product, please contact our Customer Support within [number of days] days of receiving the order. We will gladly assist you in resolving the issue.

 

Returns & Replacements

As per our Non-Return Policy, we do not offer refunds or exchanges for the aforementioned non-returnable items. However, for damaged or defective products, we will initiate a refund or exchange process after necessary verifications.

 

Payment, Pricing & Promotion

There are 3 payment options on our website that the customer can use.

 

  1. Credit Card

  2. Debit Cards

  3. Net Banking

  4. UPI

  5. COD

We will not take a single rupee more than the final invoice amount from your banking account. If in case you find extra charges being taken from you on transactions from us, please get in touch with us, or with your bankers.

 

Our products are priced keeping in mind the product value and our expenses and costs. The prices you see in your final invoice include the cost of packaging and delivering the product to you in optimum condition, inclusive of the GST applicable. For the breakdown of the taxable amount and GST applied, please check the invoice of your order.

 

We might run promotions and offers on one or multiple products and different times. The price of the product is stagnant and promotional discounts and bundle offers may be provided if and when deemed appropriate and necessary. We are at the discretion to discontinue or change a specific promotion or offer when we deem it appropriate.

 

Updating Account Information

User accounts and systems are managed internally by the system, and administered by us. If a user registers himself/herself via email, that email ID is an indefinite identifier for our system, meaning the user cannot change his/her email ID for the registered user. If in case the user has to change his email address, he has to get in touch with us via email and make a requisition for the same. All the other account-related information can be altered once the user logs into his/her account.

 

Default dispatch is made to the address provided and for the convenience of yourself and us and all the parties in between, the user is expected to provide a comprehensive postal address fully filled with House Number, Apartment Name (if any), Street name (if any), locality and Pin Code.

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